How the charity worksHalesworth town sign

We receive requests for help from members of the primary care team based at Cutlers Hill Surgery. We can respond quickly and provide individual care for patients with any illness, as well as support for their families or carers.

The support we offer is not means tested.

Our operational policy

The care we arrange is provided by selected agencies who employ trained nurses, care assistants and therapists who are skilled and experienced in providing end of life care.

You can download our full operational policy document here

Complaint procedure

HCNCF’s trustees will consider any complaint about operational, financial and administrative procedures and give a written reply within six weeks. The trustees will operate within the charity commission guidelines.

Any complaint involving staff employed by an agency will be dealt with by the agency’s complaints process and procedure.